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  • FREQUENTLY ASKED QUESTIONS

    ๐Ÿ•’ What is your turnaround time for all orders?

    All custom orders are prepared and shipped within 1 business day. We pride ourselves on fast production without compromising quality.

    ๐Ÿ‡บ๐Ÿ‡ธ๐Ÿ‡จ๐Ÿ‡ฆ What is the delivery time for the USA and Canada?

    Delivery typically takes 3โ€“4 business days via UPS or DHL express shipping.

    ๐Ÿ‡ฆ๐Ÿ‡บ What is the delivery time for Australia?

    Orders to Australia usually arrive within 4โ€“5 business days using express international shipping.

    ๐Ÿ‡ช๐Ÿ‡บ What is the delivery time for Europe?

    We deliver to Europe in approximately 1 business day, thanks to our efficient express courier partnerships.

    ๐Ÿ“ฆ Can I track my order?

    Yes, absolutely! Once your order ships, youโ€™ll receive a tracking number via email from UPS or DHL.

    ๐Ÿ  Can I change the shipping address?

    Yes. Please contact us immediately after your purchase via email or live chat to update your shipping details.

    ๐Ÿ’ธ Do I pay additional fees like taxes or customs duties?

    No. All customs, VAT, and taxes are fully prepaid by us โ€” your package will arrive at your door with no hidden costs.

    โœ‹ What if thereโ€™s a mistake in my order?

    If we make an error, weโ€™ll remake and ship your order within 1 business day โ€” no questions asked.

    โœˆ๏ธ How can you ship so quickly if you're based in Istanbul, Turkey?

    Weโ€™ve optimized every step: from fast in-house engraving to priority UPS & DHL partnerships. Thatโ€™s how we ship same-day, globally.

    โŒ Can I cancel my order?

    You may cancel your order within 1 hour of placing it. After that, cancellation isn't possible since your item is custom-made.

    โœ… Are your products safe and legal to ship to Europe?

    Yes. We fully comply with EU General Product Safety Regulation (2023/988). Every EU-bound package includes compliant safety labeling and is backed by our official EU Authorized Representative.


    Contact Us Today!

    Weโ€™re here for your questions, ideas, or custom engraving requests.

    Whether you're curious about an order, need help with a personalized gift, or just want to say hello โ€” weโ€™d love to hear from you.

    Every message matters to us, and weโ€™ll get back to you as quickly as possible.


    ๐Ÿ“ž Reach Us Anytime

    ๐Ÿ“ฑ WhatsApp: +90-532 385 64 62

    ๐Ÿ“ง Email: info@sfdizayn.com

    Or simply fill out the contact form on this page โ€” we're happy to help.