FREQUENTLY ASKED QUESTIONS

All custom orders are prepared and shipped within 1 business day. We pride ourselves on fast production without compromising quality.

Delivery to the USA and Canada usually takes 3–4 business days with UPS or DHL express shipping.

Orders to Australia typically arrive within 4–5 business days via express international shipping.

Delivery to Europe takes approximately 1 business day, thanks to our efficient express courier partnerships.

Yes, absolutely! As soon as your order ships, you’ll receive an email with your UPS or DHL tracking number so you can follow it every step of the way.

Yes, you can. Please contact us immediately after your purchase via email or our live website chat to update your shipping address.

No, never. All customs, VAT, and taxes are fully prepaid by us — so your package will arrive directly at your door with no hidden costs.

If we make a mistake, we’ll remake and ship your order within 1 business day, no questions asked. We stand behind our craftsmanship 100%.

With years of experience and a highly skilled team, we prepare every custom order with care and speed. Thanks to our priority partnerships with UPS and DHL, we dispatch your item the same day it's made.

Yes, you can cancel your order within 1 hour of placing it. After that, cancellation is not possible as each item is custom-made specifically for you.

Yes! All of our products comply with the General Product Safety Regulation (EU) 2023/988. We are officially represented in the EU by a registered Authorized Representative, and include safety labeling in every EU-bound shipment.