FREQUENTLY ASKED QUESTIONS

🕒 What is your turnaround time for all orders?

All custom orders are prepared and shipped within 1 business day. We pride ourselves on fast production without compromising quality.

🇺🇸🇨🇦 What is the delivery time for the USA and Canada?

Delivery typically takes 3–4 business days via UPS or DHL express shipping.

🇦🇺 What is the delivery time for Australia?

Orders to Australia usually arrive within 4–5 business days using express international shipping.

🇪🇺 What is the delivery time for Europe?

We deliver to Europe in approximately 1 business day, thanks to our efficient express courier partnerships.

📦 Can I track my order?

Yes, absolutely! Once your order ships, you’ll receive a tracking number via email from UPS or DHL.

🏠 Can I change the shipping address?

Yes. Please contact us immediately after your purchase via email or live chat to update your shipping details.

💸 Do I pay additional fees like taxes or customs duties?

No. All customs, VAT, and taxes are fully prepaid by us — your package will arrive at your door with no hidden costs.

✋ What if there’s a mistake in my order?

If we make an error, we’ll remake and ship your order within 1 business day — no questions asked.

✈️ How can you ship so quickly if you're based in Istanbul, Turkey?

We’ve optimized every step: from fast in-house engraving to priority UPS & DHL partnerships. That’s how we ship same-day, globally.

❌ Can I cancel my order?

You may cancel your order within 1 hour of placing it. After that, cancellation isn't possible since your item is custom-made.

✅ Are your products safe and legal to ship to Europe?

Yes. We fully comply with EU General Product Safety Regulation (2023/988). Every EU-bound package includes compliant safety labeling and is backed by our official EU Authorized Representative.