Frequently Asked Questions

Is engraving included in the price?

Yes. Engraving is included in the price of every personalized item, whether you choose text, a photo or handwriting. If an option costs extra, such as a leather case for the compass, its price is shown on the product page before you add it to your cart.

How many characters can I engrave?

It depends on the product and the area:

• Compass: up to 140 characters on the front and inside lid, 50 on the back, 20 on the leather case
• Photo wallets: up to 100 characters on each side, plus a photo
• Money clip wallets: up to 25 characters on the front, 70 inside
• Leather journals: up to 300 characters on each cover area, 700 on each inside flap

Which fonts can I choose?

Every product page shows our font samples. You can pick a different font for each engraving area while you personalize your order.

Can you engrave my handwriting, a photo or a child’s drawing?

Yes. For handwriting or drawings, write on blank (unlined) paper with a dark pen, take a clear, well-lit photo and upload it in the image field. For photos, choose a sharp picture where faces are clearly visible. Close-ups with simple backgrounds give the best result.

Will I see a preview before my item is engraved?

Because every piece is personalized and made to order, we aren’t able to offer previews. But no worries: we follow your instructions carefully, and every engraving is checked by hand before it ships, so the result is beautiful. If we spot an obvious typo, we’ll email you before engraving. Please double-check spelling, dates and fonts before you place your order.

I made a mistake in my order. What can I do?

Contact us within 1 hour of placing your order at info@sfdizayn.com or on WhatsApp at +90 532 385 64 62, and we’ll correct it before engraving begins.

How fast do you ship?

Every order is engraved and shipped within 1 business day.

How long does delivery take?

Delivery to the USA, Canada, UK, Europe and Australia typically takes 3–4 business days via UPS or DHL Express. Other countries usually receive their order in 4–8 business days.

How much does shipping cost?

Express shipping is free to every country except Australia, where shipping is a flat $20. See our Shipping Policy for details.

Do I pay customs duties or taxes on delivery?

No, wherever you are. For every country we ship to, all customs duties, VAT and import taxes are fully prepaid by us. There is nothing extra to pay at your door.

When should I order for Christmas?

For delivery before Christmas to the USA, Canada, UK, Europe and Australia, please order by December 19. For other countries, allow 4–8 business days for delivery.

Can I track my order?

Yes. Once your order ships, you’ll receive a tracking number by email from UPS or DHL.

Can I change my shipping address?

Yes, if you contact us right after your purchase at info@sfdizayn.com or on WhatsApp at +90 532 385 64 62, before your order ships.

Do you ship to APO, FPO or DPO addresses?

Not at the moment. We ship with UPS and DHL Express, which don’t deliver to military addresses.

How can you ship so quickly from Istanbul, Turkey?

Every step happens under one roof, from in-house engraving to packing, and we work with priority UPS & DHL express services. That’s how every order leaves our workshop within 1 business day.

Can I cancel my order?

You can cancel within 1 hour of placing your order for a full refund. After that, your item is already in production and the order can’t be cancelled.

Can I return a personalized item?

Because every personalized piece is engraved just for you, it can’t be returned or exchanged for a change of mind. See our Return Policy for details.

What if my item arrives damaged or engraved incorrectly?

Contact us within 7 days of delivery with your order number and a few photos. We’ll remake and reship it free of charge within 1 business day, or give you a full refund if you prefer. In most cases you don’t need to send the item back.

Can I return a non-personalized item?

Yes. Items sold without personalization, such as our “Be Still & Pray” Bible bookmark, can be returned unused within 14 days of delivery for a full refund of the item price. Please contact us before sending anything back.

Is the compass a real, working compass?

Yes. It’s a fully functional magnetic compass made of solid brass with an antique finish, 1.96 inches (5 cm) across, with a chain and side lock.

How do I care for my brass compass or bookmark?

Wipe it with a soft, dry cloth. Don’t use metal polish or chemical cleaners, as they can remove the antique finish. Brass naturally develops a gentle patina over time, which adds to its vintage character.

How do I care for my leather wallet or journal?

Wipe it with a dry cloth and keep it away from long exposure to water and heat. A little leather conditioner now and then keeps the leather soft. Full grain leather darkens and gains character with use.

Can I buy refill inserts for my journal?

Yes. Our journals take standard A5 inserts. Order our A5 refill pages 3-pack with 96 lined sheets, or use any standard A5 insert.

Does my gift come in a gift box?

Our brass Bible bookmark comes in a black hardcover gift box. All other items are packed in a colorful gift pouch, ready to give.

Will the price be shown in the package?

No. There is no price inside the package, so you can ship your gift directly to the recipient.

Are your products safe and legal to ship to Europe?

Yes. We fully comply with the EU General Product Safety Regulation (2023/988). Every EU-bound package includes compliant safety labeling and is backed by our official EU Authorized Representative.