Right of Withdrawal

This page is for customers in the European Union. It explains when the statutory 14-day right of withdrawal applies to your order and how to use it.

No right of withdrawal for personalized items

There is no right of withdrawal for contracts for the supply of goods that are not prefabricated and are made according to the consumer’s individual choice or specification, or that are clearly tailored to the consumer’s personal needs. This applies to every item we engrave with your text, photo, handwriting or logo.

If your item arrives damaged or defective, or the engraving doesn’t match your order, we remake it or refund you in full. Your statutory rights are not affected. See our Return Policy.

Right of withdrawal for items without personalization

For items sold without personalization (for example the pre-engraved “Be Still & Pray” Bible bookmark or A5 refill pages) the following applies.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party other than the carrier indicated by you, acquire physical possession of the goods.

To exercise the right of withdrawal, you must inform us (BY SF DİZAYN İTHALAT İHRACAT DIŞ TİCARET VE SANAYİ LİMİTED ŞİRKETİ, Caddebostan Mah. Caddebostan Plajyolu Sk. No: 29 İç Kapı No: 11, 34728 Kadıköy / İstanbul, Türkiye, email: info@sfdizayn.com, phone: +90 532 385 64 62) of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The return address is: SFdizayn, Koşuyolu Mah. Dr. Eyüp Aksoy Cd. No:45/47 D:4, 34718 Kadıköy / İstanbul, Türkiye. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

– To: BY SF DİZAYN İTHALAT İHRACAT DIŞ TİCARET VE SANAYİ LİMİTED ŞİRKETİ, Caddebostan Mah. Caddebostan Plajyolu Sk. No: 29 İç Kapı No: 11, 34728 Kadıköy / İstanbul, Türkiye, email: info@sfdizayn.com
– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)
– Ordered on (*) / received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this form is notified on paper)
– Date

(*) Delete as appropriate.